How It Works
Request feedback before it goes public
Stop sending unhappy guests to Google / Facebook / Yelp / Expedia
Instead -say "We hope you enjoyed your stay - please complete this short survey"
And hear out the unhappy guests before they post a negative review
Why It Works
Will guests pay more for a highly-rated hotel than a lower-rated property?
This piece of research in the Journal of Marketing says ‘Not only a hotel’s own reviews, but also its competitors’ reviews have a significant impact on the hotel’s booking performance.’
What It Costs
$2 a month - all inclusive
Securing your hotel's image is inexpensive
Over 50,000+ hotels protect their brand
Renew annually or monthly. Cancel any time
See a demo
Watch how guests can choose
Send happy guests to write a public rating
Invite unhappy guests to share their review with you first
Improve your average rating over time.
Protect your hotel's reputation
With MyRatings, you manage your customer feedback. Here's how you can build a good online reputation
Encourage reviews
Prominently display the survey link BEFORE guests go online to post their review.
Use analytics
Use our data to read what works and repeat – see what doesn’t work and adjust.
Listen to your guests
Are there frequent complaints that you can turn into an advantage? Expensive breakfast? Hard beds?
Respond to complaints
Use this opportunity to please your guest before they decide to post a negative review online