What It Is
MyRatings is a software.
Hotels use it to improve their guest rating score.
Instead of displaying a "Rate Us" sign from Google or TripAdvisor.
Smart hotels work display their own sign "Please help us improve"
The review comes to the hotel owner first.
The owner can act before the guest review goes public.
Who Is Using It
Over 50,000+ hotels protect their brand
Average time for rating score to improve: 4 - 8 weeks
Median improvement in rating score on Google: 28.76%
Median improvement in rating score on TripAdvisor: 36.21%
Median improvement in rating score on Expedia (Booking.com): 44.93%
(Average data from 150 hotels based on self-reported score in last 12 months)
What It Costs
If your hotel receives 2,000 visitors/month
At an average booking value of $100
Then a 5% improvement in conversion is $10,000 extra/month
MyRatings costs $20/year
Securing your hotel's image is inexpensive
Renew annually or monthly. Cancel any time
Why It Works
Will guests pay more for a highly-rated hotel than a lower-rated property?
This piece of research in the Journal of Marketing proves that ‘Not only a hotel’s own reviews, but also its competitors’ reviews have a significant impact on the hotel’s booking performance.’
How It Works
Watch how guests can choose
Click on the video link
Protect your hotel's reputation
With MyRatings, you manage your customer feedback. Here's how you can build a good online reputation
Encourage reviews
Prominently display the survey link BEFORE guests go online to post their review.
Use analytics
Use our data to read what works and repeat – see what doesn’t work and adjust.
Listen to your guests
Are there frequent complaints that you can turn into an advantage? Expensive breakfast? Hard beds?
Respond to complaints
Use this opportunity to please your guest before they decide to post a negative review online