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Frequently Asked Questions
Find quick answers to common questions about ratings and reviews
How do I get more reviews for my business?
Ask customers at the right moment—after a positive experience. Use 1TXT to send personalized review invites by text, add a review link to your website and emails, and make it easy with a short link or QR code. Many businesses see a big increase in reviews within the first few weeks.
How do I respond to negative reviews?
Respond quickly and professionally. Thank the customer, apologize if appropriate, and offer to resolve the issue offline. Keep your tone calm and solution-focused. Remember that your response is visible to future customers and shows how you handle feedback.
Can I use 1TXT on my website?
Yes. You can add a review widget or link to your website, embed ratings on key pages, and include a call-to-action in your footer. Putting reviews in text form (not just screenshots) can also help with SEO.
Can I export or manage my reviews in one place?
Yes. With 1TXT you can collect and manage reviews, respond from one place, and use the audit feature to see how strong your ratings are and what to improve. We help you stay on top of your Google Business Profile and other platforms.
Is my data secure?
Yes. We take data security seriously. Your business and customer data are protected with secure hosting and we do not share your information with third parties without your consent.